Reception, customer service and clinics

A front desk, a shop, a clinic, a bank branch, a public service counter. Foreign customers arrive and the staff on duty do not share a language with them. Staffing every shift with multilingual employees is not realistic.

Benefits

• Staff and customer talk normally across the counter; each reads the translation on a screen facing them.
• One tablet or laptop at the desk serves every language, all day.
• The conversation is saved, which helps when a case is handed to a colleague or when there is a question later about what was said.

Mode and setup

Two-Way on a tablet or laptop at the counter, screen facing the customer. Staff who move around can use the phone app.

1. Set the staff's language on one side. When a customer arrives, set their language on the other side. This is the only change per customer.
2. A small USB microphone on the counter picks up both people better than the device's built-in microphone.
3. Click Start Talking when the customer arrives and Done when they leave.

Notes

• Keep a note of your customers' common languages next to the device so staff can select them quickly.
• Add product names, service names and prices to AI Context.
• Turn on Voice if the customer prefers to listen rather than read.
• For a busy counter, a company plan with shared credits is appropriate. See Members & credits.

Result

A record per customer conversation in History, useful for follow-up and for training new staff.