Policies & Terms

Policy index

1. Information privacy policy

The full policy — data we collect, how audio is processed, third-party sharing, cross-border transfer, retention periods, cookies and your rights — is published on the Privacy Policy page.

saydi.ai/privacy.

2. How we receive and resolve feedback, requests and complaints

Handling process

Principles: no fee to file a complaint; the identity of the complainant is kept confidential; if you are not satisfied with the outcome you may escalate to the competent consumer protection authority.

3. Pricing policy

• Prices are published publicly on the Pricing page before checkout. There are no hidden fees, setup fees or cancellation fees.
• Prices are listed in USD. The amount charged may differ due to exchange rates and conversion fees applied by the card-issuing bank.
• Taxes and fees: listed prices already include taxes applicable in the buyer’s country. Tax is withheld from the payment amount and declared and remitted by the payment processor on Saydi’s behalf; you do not pay anything beyond the displayed price.

How credits are calculated

Credits are deducted based on usage duration and translation mode:

Plan credits are reissued at the start of each billing cycle and do not roll over. Plan credits can only be used within the paid cycle and are not retained after the plan expires or is cancelled. Individually purchased (PAYG) credits do not expire.

• Price changes: prices may change over time; changes are not applied retroactively to a cycle you have already paid for.

4. Payment policy

• Payment processor: international payments are handled by Lemon Squeezy (Merchant of Record); payments in Vietnam are handled by SePay. Saydi does not store card numbers or CVV codes.
• Methods: international cards (Visa, Mastercard, American Express), Apple Pay, Google Pay and other methods supported by Lemon Squeezy; bank transfer or VietQR via SePay.
• Scope of SePay: SePay is only for buying individual (PAYG) credits, not for subscribing to or renewing a plan.
• Billing cycle: subscriptions are prepaid monthly or yearly; individual credits are a one-time payment.
• Auto-renewal: card subscriptions via Lemon Squeezy renew automatically until you cancel. We email a reminder 7 days before the renewal date. Cancel in Console → Settings → Payment; cancellation takes effect from the next cycle and you keep access until the end of the cycle you already paid for.
• Contract termination: the service contract ends when you cancel your plan or the plan expires without renewal; access ends at the close of the paid cycle.
• When payment is recorded: card payments are recorded immediately; bank transfers via SePay are recorded when the funds reach our system.
• Failed payments: if a renewal payment fails, we email reminders on days 4, 8, 15 and 21 after the payment becomes overdue. The subscription is automatically cancelled after 60 days if it remains unpaid.
• Receipts: international payments are invoiced and receipted by Lemon Squeezy to your registered email. For SePay payments, contact hello@saydi.ai when you need transaction confirmation.
• Duplicate or incorrect charges: report within 30 days to be refunded the difference.

5. Conditions and restrictions on the supply of goods/services

• Scope: available worldwide, except countries or territories under sanctions or restricted by Vietnamese law.
• Age: the service is for people aged 16 and over; users under 16 need consent from a legal guardian.
• Technical requirements: a browser still supported by its vendor, a working microphone and a stable internet connection.
• Fair use: do not share accounts outside your organisation, do not use bots or automated tools, do not resell the service.
• Prohibited conduct: recording or transcribing other people without their consent; processing sensitive data without a separate written agreement with Saydi; using the service for unlawful or fraudulent purposes.
• Quality limits: although Saydi strives for high accuracy in transcription and translation, output may contain errors. Saydi should not be the sole source for critical applications that require 100% accuracy, such as legal proceedings or medical records. Always verify important transcripts.
• Saydi may suspend the service when it detects a violation or at the request of a competent authority, and will inform the user of the reason.

6. Delivery, returns and refunds

Delivery. Saydi is a digital service: there is no physical goods and no shipping fee. Access takes effect immediately after a successful payment. Card payments are recorded instantly; bank transfers via SePay are recorded when the funds reach our system. If you have paid but access has not been granted, please contact us as described in section 2.

Returns. An activated digital service cannot be reclaimed, so returns do not apply, except for the refund cases below.

Refunds

Send your request to hello@saydi.ai with the subject [Refund] <transaction ID>. Saydi responds within 3 business days and refunds to the original payment method within 7 to 30 business days.

This policy does not limit consumer rights under consumer protection law.

7. Online support channels

Support hours: Monday to Friday, 8:30 to 17:30 (GMT+7), excluding public holidays. Outside these hours, email is still received and answered within 24 hours from the next business day.

Saydi does not charge for support. If chat does not appear because your browser blocks it, please use email or the contact form.

8. Rights and obligations of the parties

The service at saydi.ai is provided directly by CÔNG TY TNHH SOTAX (SOTAX COMPANY LIMITED). Saydi is not a marketplace and there are no third-party sellers on the platform.

Responsibility for recorded content. Recordings, translations and documents you submit belong to you. You are responsible for that content and for obtaining participants’ consent. Saydi neither controls nor is responsible for user-generated content.

Limitation of liability. Saydi is not liable for indirect damages or for loss of profit or business opportunity. Saydi’s total liability will not exceed the amount you paid in the 12 months preceding the claim. These limits do not apply where Saydi intentionally causes damage, causes loss of life or health, or infringes consumer rights under applicable law.

Governing law. This page and your use of the service are governed by the laws of Vietnam. In the event of a dispute, the parties will first seek to resolve it through direct discussion.